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Good to know

Here you will find the answers to the questions that most often come up about our Lake Lucerne apartment.
Maybe your question is already there, if not, then do not hesitate to contact us.
We are happy to answer all your questions promptly.
We want you to be satisfied and find everything you need for your vacation and relaxation

Can I book at short notice?

Yes, of course you can also book at short notice.
If it is a very short-term booking, we reserve the right to change the procedure
and the full rental price is payable immediately.
You will then receive your PIN code

Cancellation fees

It is generally possible to cancel the booking for the apartment.
Graduation for cancellation fees:
up to 60 days before arrival: 20, - CHF processing fee
up to 14 days before arrival: 50% of the total amount
13 days before arrival up to the arrival date: 100% of the total amount

How does access work with the PIN code?

With your personally assigned PIN access code, you are completely independent.
Enter the PIN code assigned to you personally at the key box. (next to the mailbox)
Save yourself stressful appointments to hand over the keys.
With us you arrive comfortably every day from 4 p.m. 

Is the period I request blocked?

We happily answer this question with yes.
Your desired period will be blocked for other inquiries.
As soon as you have sent us your request with the desired period,
this period is blocked for inquiries from other vacationers. (for 30 days max.)

Prices and everything for booking

Up to 6 people         180.00 CHF / day
Additional beds:     15.00 CHF / person / night (max 8 people)
Final cleaning      150.00 CHF
Up to 2 people:       140 CHF / day (1 bedroom)
Final cleaning      140.00 CHF
Minimum stay: 3 nights
Non smoking apartment
We ask our guests who smoke to use the terrace or the outdoor area. This ensures fresh air for all visitors.
No pets allowed
Our apartment is pet-free - so if you are an allergic,
you will not experience any unwanted surprises here.

Reservation and deposit

Your reservation becomes binding upon receipt of your deposit.
The deposit is 50% of the rent and must be paid within 30 days.
Otherwise the reservation will be deleted without notification.
The remaining amount is due for payment at least 45 days before arrival.
Payment options
You send us the invoiced amount by bank transfer.
Bank checks are not accepted!

Takeover and handover of apartments

The apartment can be used from 4 p.m. on the day of arrival.
The keys are handed over by the landlord or are stored in the key safe.
The apartment must be handed back to the landlord swept clean by 10 a.m. on the day of your departure.

What is an additional fee?

  • Parking spot in the garage 5 CHF / day
  • Charging station Cost Energy consumption 0.50CHF/1kWh
  • Use of washing machine
  • These costs will be charged on site.

What is included in our prices?

Kitchen, bed and toilet linen
Garbage bag disposal fee, electricity, water and heating
Final cleaning
2 outdoor parking spaces
Internet access (WLAN)
Lucerne-Lake Lucerne guest card
Contribution to the statutory tourism tax

When cancelling the booking?

We recommend that our guests always take out a travel cancellation insurance.
Check with your insurance company. Depending on your insurance policy,
the travel cancellation insurance usually covers the cancellation costs
if the insured person or a person traveling with you is affected.